Audemars Piguet Watch Servicing and Repairs

Luxe watches have been thoroughly professional with restoring my watch. The whole process has run like a Swiss watch and in particular Oliver has been very easy to work alongside.

Mr Boateng

September 10, 2025

Extremely please with the way Oliver dealt with my enquiry. He provided me with a detailed valuation in as little a day. I will definitely recommend their services to family and friends.

Kurtis Knightley

September 4, 2025

Recently brought a watch from these guys and they were great from initial contact to handover. I was recommended by a friend to get in touch with Charlie as he would be able to source a watch i was interested in. Charlie sourced the watch brand new and was on my wrist within 3 weeks. Great service and will be back for my next purchase, thanks guys.

Great experience and super speedy. Would certainly recommend. Cheers

Safa Yilmaz

September 4, 2025

I would like to thank Charlie for the smooth transaction and helping me with every step of the purchase including delivery. Very satisfied customer. Definitely recommend and definitely will buy again

Great service and quality of watches at a great price, saw the watch on insta and booked an appointment same day.

We had some issues at the beginning of the purchase negotiations with my wife's Daytona, however both Jason and Charlie went up and beyond to ensure these were quickly forgotten and gave us a great deal with a great service. We would defo use this company again and look forward to seeing the new Mayfair Shop!

I have been going to Luxe for over a year now and always get 10/10 service. They are always able to source my requests with a very quick turnaround. Charlie is always very helpful and his knowledge of watches is fantastic. Would highly recommend.

Great experience and super speedy. Would certainly recommend. Cheers

I bought a sea dweller off Charlie and received amazing service. The watch was exactly as described and I will be definitely be returning for more business in the future !

Had a new battery fitted. It was very professional from sending a prepaid special delivery envelope and the way to pack the watch until it came back (well packed again). They were easy to contact as well. Oliver Ryan looked after me very well

Charlie was fantastic to deal with. He went above and beyond to find a beautiful Yacht-Master for a friend visiting from the US, and the whole thing went smoothly from start to finish. Super easy to communicate with, clearly knows his stuff, and the watch was even better in person. Couldn’t recommend him highly enough!

I have been going to Luxe for over a year now and always get 10/10 service. They are always able to source my requests with a very quick turnaround. Charlie is always very helpful and his knowledge of watches is fantastic. Would highly recommend.

Bruno Hobbs

August 11, 2025

Thank you so much for valuing my watch so quickly and for providing a certificate! Would recommend

Great Service, watch valuation was completed quickly and fuss free.

Charlie was fantastic to deal with. He went above and beyond to find a beautiful Yacht-Master for a friend visiting from the US, and the whole thing went smoothly from start to finish. Super easy to communicate with, clearly knows his stuff, and the watch was even better in person. Couldn’t recommend him highly enough!

Polite and professional

Zubair Bux

August 5, 2025

Oliver and the team were very responsive and provided a great service

Peter Gordon

August 5, 2025

I wanted my Rolex Jubilee bracelet tightened & asked for a quote, they came back with a price of £1200! This normally cot around the £200.00 mark with my best price coming in at £180 but it made me laugh.

Ashton Baker-Pollard

August 5, 2025

Oliver and the team offered a quick and efficient service for my valuation. Highly recommended.

Polite and professional

It was the first time, but it was excellent thanks for everything

Charlie gave great service and helped me finalise a watch and in the end even found me a better one than I originally seen online. Would highly recommend

Arif was a pleasure to do business with. I turned up on the off chance and saw a couple of watches I liked and he had no problem with helping me decide and allowing me to try them on with no pressurising at all. I came back the following day and purchased the watch I will defo be seeing these guys again in the future and would recommend trusting this company with your purchase

Charlie and Arif were great from start to finish and provided all of the information that I asked for to make the process seamless. The watch arrived discretely and promptly, Would highly recommend

Ciora Dillon

June 24, 2025

Had a specific watch in mind and sought advise from Our

Door to door professional services. Early to follow process. Great result, thank you.

charlie is the main man made me feel at home very good service and a super nice guy

Visited the store to have a link removed on my tag… Very quick and efficient service! Thanks again Charlie.

I received my watch valuation very promptly. Thank you Luxe Watches.

Quick battery change on my ladies Chopard sport watch at a good price 🙂

Jake Turner

September 25, 2025

With significant regret, I cannot recommend this company based on my recent purchase experience. The conduct of the store management and the condition of the product were highly unsatisfactory. ​Product Misrepresentation ​I purchased a watch for 23,000 having been advised that it was in "immaculate condition." However, upon closer inspection shortly after leaving the store, a noticeable dent was discovered on the bezel. The existence of this defect was not disclosed at the time of purchase, leading me to conclude that the item was misrepresented regarding its actual condition. ​Unprofessional Sales Tactics ​My initial budget for this investment watch was 15,000. I was strongly pressured by the sales team to exceed this limit and purchase the 23,000 watch, primarily by emphasizing its superior "investment" value. This heavy sales pressure, combined with the subsequent discovery of a defect, has left me feeling misled. ​Refusal of Resolution and Conflicting Policies ​Within 12 hours of the purchase, I contacted the store to report the issue. The Store Manager, Arif, refused to offer a full return, citing a strict "no returns" policy. ​This stance is in direct contradiction to the 14-day return period explicitly advertised on the company's own website. The manager's subsequent conduct, including arrogance during phone calls, refusal to admit me to the store, and threatening to call the police when I arrived to seek a resolution, was entirely unprofessional and unacceptable. ​I w…

These are awful people to deal with! DO NOT BUY FROM THEM!! Went there to have a look, ended up buying one, and they said the watch I bought was in “pristine” condition. Upon buying the watch and leaving the store I had a look at it and it was damaged which I couldn’t see in store. So I rang them and wanted to speak to someone about this, and they was extremely rude saying you won’t get your money back. So I said I’ll pop down store and see what can be done, went down there and they refused me entry into the store and threatened to call the police on me. They sold me a watch for 23k as “pristine” condition even though there was a dent in the case that I couldn’t see from them holding the watch. And I would expect they treat customers a lot better than this and not refuse them into store and threaten to call police!! Stay clear of them!

Andrew Darby

September 26, 2025

Not impressed at all I ordered a watch via Chorno24 and they did not deliver. I called thwm so many times and the service and lack of foĺlow up was so bad I'm having to go through reclaiming over 18k fron an escrow account. I would suggest you avoid.

Awful place full of con artists. Especially arif! He thinks he is smart because he went to university. Boy needs his p45. Matters taken further see you in court rude man with a big ego. Takes peoples money and then give improper service trading standards and media will here about this story. Honestly this company is a joke they delete there negative reviews.

Just bought a Patek from Arif at Luxe watches. The quality and service was nothing short of 5 star. There was no hard sell at any point. All of the information I needed was at hand and it was provided to me without even having to ask. They have a range of watches and jewellery to choose from and I’m sure they could find the item you are looking for if they didn't have it in stock. I ended up purchasing a beautiful pair of diamond earrings from them too for my wife’s birthday. All in all I can’t rate them high enough. Well worth a visit on line or in store!!

10/10 experience yet again! Charlie always goes above and beyond to help me. This is by far the best watch seller in London and Essex.

Went to collect my refurbished 2018 Yachtmaster and whilst there mu husbands watch was a bit loose, so Oliver removed a link there and then. The Yachtmaster came out like brand new - Excellent Service

Just awful!! Arif is rude, obnoxious and if you’re ever sold a watch being advertised as immaculate and you later notice there is damage or you feel you were coerced into a sale they will not give you the time of day! Refused a refund and wouldn’t even allow me in the store! I honestly cannot believe it! This whole situation is just morally wrong! And this is not just going to disappear, ignoring this will not work! Face your unprofessional responsibilities and do right! This is only going to get worse for you Arif. The advice we’ve currently been given is to try resolve this but as we are being ignored, we are to boycott and defame, next stage litigation, this is not going away.

Charlie is a great guy who knows a lot about watches. Great place and beautiful watches

Jake Turner

October 4, 2025

With significant regret, I cannot recommend this company based on my recent purchase experience. The conduct of the store management and the condition of the product were highly unsatisfactory. ​Product Misrepresentation ​I purchased a watch for 23,000 having been advised that it was in "immaculate condition." However, upon closer inspection shortly after leaving the store, a noticeable dent was discovered on the bezel. The existence of this defect was not disclosed at the time of purchase, leading me to conclude that the item was misrepresented regarding its actual condition. ​Unprofessional Sales Tactics ​My initial budget for this investment watch was 15,000. I was strongly pressured by the sales team to exceed this limit and purchase the 23,000 watch, primarily by emphasizing its superior "investment" value. This heavy sales pressure, combined with the subsequent discovery of a defect, has left me feeling misled. ​Refusal of Resolution and Conflicting Policies ​Within 12 hours of the purchase, I contacted the store to report the issue. The Store Manager, Arif, refused to offer a full return, citing a strict "no returns" policy. ​This stance is in direct contradiction to the 14-day return period explicitly advertised on the company's own website. The manager's subsequent conduct, including arrogance during phone calls, refusal to admit me to the store, and threatening to call the police when I arrived to seek a resolution, was entirely unprofessional and unacceptable. ​I w…

Jake Turner

October 11, 2025

With significant regret, I cannot recommend this company based on my recent purchase experience. The conduct of the store management and the condition of the product were highly unsatisfactory. ​Product Misrepresentation ​I purchased a watch for 23,000 having been advised that it was in "immaculate condition." However, upon closer inspection shortly after leaving the store, a noticeable dent was discovered on the bezel. The existence of this defect was not disclosed at the time of purchase, leading me to conclude that the item was misrepresented regarding its actual condition. ​Unprofessional Sales Tactics ​My initial budget for this investment watch was 15,000. I was strongly pressured by the sales team to exceed this limit and purchase the 23,000 watch, primarily by emphasizing its superior "investment" value. This heavy sales pressure, combined with the subsequent discovery of a defect, has left me feeling misled. ​Refusal of Resolution and Conflicting Policies ​Within 12 hours of the purchase, I contacted the store to report the issue. The Store Manager, Arif, refused to offer a full return, citing a strict "no returns" policy. ​This stance is in direct contradiction to the 14-day return period explicitly advertised on the company's own website. The manager's subsequent conduct, including arrogance during phone calls, refusal to admit me to the store, and threatening to call the police when I arrived to seek a resolution, was entirely unprofessional and unacceptable. ​I w…

Charlie was personable and engaging it’s not just about selling. Knowledgeable about all watches and will be visiting again.

Edward Bouse

October 13, 2025

Absolutely fantastic communication They really stepped up the game to get me what I wanted at the price I wanted to pay Items arrived the following day double boxed and packed well with tracking through out Items arrived as in the pictures and description if not better 😁

Nice people but make sure everything is working properly before you part with your money. Sold me a watch that went wrong twice within the first 10 days - gave me an exchange but wasn’t willing to offer refund - considering the money involved really not good enough - Next give a refund without a second thought so not sure why Luxe don’t think they should offer the same service - especially on faulty goods

Dealt with Oliver regarding a watch valuation for a limited edition piece. Some initial confusion over the rarity of the watch, but communication was excellent and I received a speedy delivery of the valuation.

Great dealing with Charlie as always. Helpful and honest every time.

Staff were very helpful and happy to answer questions and to send photos of the watch I wanted to purchase. The item was received promptly and was exactly as described. I would definitely recommend this company.

Excellent service overall. Arif was very good from start to finish, highly recommend their services. See you soon

Anonymous User

October 28, 2025

Quick and efficient service with very accurate valuations

My watch has come back in excellent condition following a full service and polish.

I noticed a small typo on the watch valuation that Oliver sent to me. This was resolved very quickly with excellent communication throughout. Would recommend this service.

Great buying experience, would highly recommend dealing with the guys at Luxe Watches

Nikita Karia

November 7, 2025

I would avoid this firm at all costs. I’ve dealt with Luxe Watches both as a buyer and on consignment, and unfortunately my experience has been extremely disappointing. I expected a professional and trustworthy relationship. Instead, they have consistently failed to uphold promises, screened and ignored calls, and rarely responded to emails. I also used their service to consign watches, which proved incredibly difficult. Despite repeated follow-ups and clear agreements, they showed poor communication and lack of accountability. When they failed to sell one of my watches, they couldn’t even be bothered to post it back — despite knowing I live a two-hour drive away. This is not the level of service expected from a company positioning itself as a luxury retailer. My experience with Luxe Watches has been defined by unreliability, poor communication, and a lack of professionalism. I would strongly recommend others to proceed with caution.

Fast online watch valuation from Oliver - less than 48 hours from form submission to receiving valuation for insurance purposes. Easy to request - many thanks!

Impeccable service from Charlie and Arif in particular! Down to earth and easy to talk to making dealing with luxe watches a joy.

Great buying experience and exceptional service offered by Luxe Watches. Previously used Luxe Watches to service my watch (they did a great job done) and now had the pleasure of purchasing a watch from them. Charlie was an absolute pleasure to deal with from start to finish, great communication and speedy responses. Highly recommend and hope to purchase/service more watches in the future

Buying a watch from these guys was an easy decision. I bought a watch in March 25’ and then again in Nov 25’. Attention to detail was always there and their process is super professional. Charlie and Arif are good guys. Would recommend.

Charlie stayed well beyond the 6 pm closing time in order to facilitate the watch purchase. He couldn't be more patient and helpful.

I had previously had my watch serviced just over a year ago with this company I recently contacted Luxe Watches as my Rolex was no longer keeping time or date. Oliver arranged for postage and an assessment as I live too far to call into the business. I was delighted to have it returned to me yesterday in perfect working order and at no further cost as it was fixed under warranty. Thank you for the excellent service. Claire BLASZCZYK

I dealt with Oliver he was super efficient with no complaints at all. They serviced my AP and it was returned in a speedy fashion. i am also going to be looking for a Patek after Christmas so maybe he can help me there also. Sean P

Super Great Experience, Got a watch valuation for my insurance was super simple process and all approved. Thanks to the team

Jake Turner

December 4, 2025

Anotyer review seems as they like to get taken down!! I do not advise this company. Rude !! I went in buying a watch for 23k I was told in store the watch was immaculate condition and when I returned home my Wife noticed a few dent on the watch I then felt mislead as I couldn't notice this due to my eyesight being bad. And uoset I was not made aware of this especially after asking if there is any damage to the watch and being told no! so I rang the store and was met with arrogance from the store manager. Boasting about that they do not take returns and that they have been in the business long enough. I asked if I could exchange the watch for another watch and they said yes but for store credit only. however when I stated that online there website does not state they do not accept returns and in fact it says a 14 day return period I felt like I am just being taken for a fool. I was ignored for the whole day after ringing several times. I then drove to the store because I feel like this is the right thing to do to try come to a solution bear in mind we are 12 hours from the purchase of this watch. They refused to allow me in the store and threatened to call the police. My wife rang to try get answers and they also were rude to her.. the store manager is recently new at this store and I pressure with all my heart do not do business at this store. I have been given no time for my issues and I will be taking this further. Seems as though there has been many similar reviews that ge…

Easy to use postal service for my luxury watch.

I found Luxe Watches online for a Rolex watch valuation. Oliver dealt with my query and provided the valuation certificate promptly and efficiently.

Great watch valuation service. Speedy response with certificate. Recommended.

Very professional service, great communication, highly recommend.

Great service

Luxe watches were fantastic to deal with I would say they’re the best Watch company I’ve dealt with will be definitely back in the future for another timepiece

Nicola Morgan

December 21, 2025

Knowledge is power! Charlie knows his watches and guided me through changing my Submariner for a Deep Sea. He made me do it!

Very responsive team and great part exchange. Responsive team and been very helpful with valuations etc on watches I bought from them

Oliver is very helpful and quick to respond to any queries. He promptly provided a written valuation of my watch which was need for my insurers, and this was accepted by them without any problems.

I have dealt with Charlie on numerous occasions; mostly resulting in a purchase, part-exchange or a sale of a watch. He is great to deal with - he’s very knowledgeable, trustworthy and always replies in a prompt manner. I always deal with him directly now. Luxe are a great company to deal with

Amazing service with friendly, honest, and incredibly helpful staff. Charlie went above and beyond helping me choose my first watch and made the whole experience genuinely enjoyable. He was extremely knowledgeable and answered all my questions

Karla

January 17, 2026

Had an outstanding experience getting my watch appraised for insurance purposes. The process was incredibly straightforward and my request was approved with ease. Kudos to the team!

Great service again from Oliver at Luxe Watches.

Amazing service and reliability from Oliver and the wider team. Would recommend for valuations or if you are looking to source a specific watch. They know their stuff. Thank you!

Jamie Porter

January 28, 2026

I had a hassle free experience with Luxe, Oliver was a great help providing my watch valuation promptly. And the Team have always had excellent service regarding any enquiries I've had.

Visited Luxe watches today and have to say excellent customer service! Charlie was very helpful. Would definitely recommend.

Excellent service Arif was very helpful and got the exact watch I wanted quicker than expected will definitely recommend and will use again

Charlie was recomended to me and was very friendly and professional from start to finish. The team were knowledgeable, helpful and a pleasure to deal with. Everything was very straightforward. A genuinely positive experience — highly recommended.

Very prompt and courteous service. Would recommend

Avoid They never call back when they say they will. Very unprofessional having to chase them. Plenty other dealers out there.

Mrs G

March 11, 2026

Fantastic service always from Luxe Watches. Charlie went above and beyond to source me the right watch, the ongoing customer service has been great. Many thanks

Purchased two watches from these guys, great help on the initial sale, very knowledgable and sourced exactly what I was looking for. After sales just as great. Provided valuations for insurance purposes, very promptly too. Highly recommend

Quick and efficient service. Always on hand to provide updates and answer any questions along the way. Reasonably priced.

I visited Luxe Watches recently with my friend to collect his new watch. We were both very impressed. Charlie was excellent from start to finish - knowledgable, friendly and genuinely focused on helping rather than pushing a sale. Highly recommend both the store and Charlie if you are looking for great service and expertise.

Ollie served me, he was really professional and spoke to me about what he was going to do giving me confidence my watch was in good hands

Picked my watch on Monday Charlie had it Delivered to me in less than 24 hours. Can’t recommend him enough.

Ollie at Luxe Watches offered great customer service. I made an enquiry about servicing my watch and received a quick and helpful response. Very professional and knowledgeable.

The best service ever!!! Thank you Charlie can’t wait to come back again. Wouldn’t shop anywhere else now ❤️❤️❤️❤️

I had an appointment with Luxe Watches @ 26/03/26, to try on a Rolex Deepsea Challenge, where it was my pleasure to be hosted by Charlie. We exchanged pleasant chat, and talked all things Rolex, as I already have a couple of their superb pieces of engineering. Charlie is an experienced watch industry guy, and I couldn’t have asked for better. Although my journey to see and try on the DC ultimately didn’t result in a purchase, that was purely for personal reasons. This was a very valuable meeting, and I was impressed with the whole Luxe operation, showroom, and the sparkle of their public face. It all has left an indelible impression, and this will result in my now fully having them in mind for future purchases. Thanks, Charlie. Malcolm.

Great valuation service. Highly recommend.

Very professional, great work, nice people, I have used the repair and service on many of my watches they always come back in great condition and in full accurate working order

Thank you Arif! Was a pleasure meeting you. Amazing service.

Charlie was great to deal with. Thanks for everything, will be back 🙏

Oliver Ryan prepared a watch valuation for me last year which I misplaced. On contacting Luxe watches, I spoke with Oliver within seconds and explained the circumstances. He kindly forwarded the replacement valuation within minutes. Excellent service