A good luxury watch will last for generations, but they can suffer wear and tear just like anything else. That’s why we recommend you get your watch serviced approximately every 5 years, or repaired whenever you notice any issues. This will extend the lifespan of your timepiece,
To make this easy for you, Luxe Watches will send you a free secure postage pack for sending your watch to us, insured up to a value of £25,000. When you get your watch back, you will have the satisfaction of strapping on a watch that looks and feels like new again.
The watch will be disassembled according to brand specification, allowing each part to be checked, serviced and where necessary, repaired or replaced. Watches with a chronograph movement are more complicated and require more time to service.
Estimated costs:
Full Service from £250
Book a full service
The robust glass, or crystal, of the watch protects the elements underneath, but are exposed to the elements themselves. They can sometimes get scratched, or if you are very unfortunate, crack entirely. Whether the watch crystal is made of glass or plastic, we can replace it for you.
Estimated cost:
From £75
Book a glass replacement
The bezel holds the glass in place, and, like the glass, is exposed and can receive wear. With this bezel repair service, scratches and scuffs can be removed and broken/missing bezels can be replaced.
Estimated cost:
Bezel insert replacement: £90
Yacht-Master bezel sandblast: £145
The most temporary part of a watch is the watch battery. Even the highest end watches have batteries that can’t last forever. This service opens up the watch to insert a brand-new battery, and reseals the watch as if it had just come out of the factory. Find out more about battery replacement.
Estimated costs:
Watch Battery Change: From £20
Watch Battery change & Re Seal: From £65
To return a watch to looking brand new, a specialist polish is required. We will delicately remove both light and deep scratches from all necessary parts of the watch and leave it looking brand new.
Estimated cost:
From £65
Book your watch polish
Luxe watches have been thoroughly professional with restoring my watch. The whole process has run like a Swiss watch and in particular Oliver has been very easy to work alongside.
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Extremely please with the way Oliver dealt with my enquiry. He provided me with a detailed valuation in as little a day. I will definitely recommend their services to family and friends.
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Recently brought a watch from these guys and they were great from initial contact to handover. I was recommended by a friend to get in touch with Charlie as he would be able to source a watch i was interested in. Charlie sourced the watch brand new and was on my wrist within 3 weeks. Great service and will be back for my next purchase, thanks guys.
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Great experience and super speedy. Would certainly recommend. Cheers
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I would like to thank Charlie for the smooth transaction and helping me with every step of the purchase including delivery. Very satisfied customer. Definitely recommend and definitely will buy again
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Great service and quality of watches at a great price, saw the watch on insta and booked an appointment same day.
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We had some issues at the beginning of the purchase negotiations with my wife's Daytona, however both Jason and Charlie went up and beyond to ensure these were quickly forgotten and gave us a great deal with a great service. We would defo use this company again and look forward to seeing the new Mayfair Shop!
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I have been going to Luxe for over a year now and always get 10/10 service. They are always able to source my requests with a very quick turnaround. Charlie is always very helpful and his knowledge of watches is fantastic. Would highly recommend.
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Great experience and super speedy. Would certainly recommend. Cheers
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I bought a sea dweller off Charlie and received amazing service. The watch was exactly as described and I will be definitely be returning for more business in the future !
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Had a new battery fitted. It was very professional from sending a prepaid special delivery envelope and the way to pack the watch until it came back (well packed again). They were easy to contact as well. Oliver Ryan looked after me very well
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Charlie was fantastic to deal with. He went above and beyond to find a beautiful Yacht-Master for a friend visiting from the US, and the whole thing went smoothly from start to finish. Super easy to communicate with, clearly knows his stuff, and the watch was even better in person. Couldn’t recommend him highly enough!
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I have been going to Luxe for over a year now and always get 10/10 service. They are always able to source my requests with a very quick turnaround. Charlie is always very helpful and his knowledge of watches is fantastic. Would highly recommend.
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Thank you so much for valuing my watch so quickly and for providing a certificate! Would recommend
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Great Service, watch valuation was completed quickly and fuss free.
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Charlie was fantastic to deal with. He went above and beyond to find a beautiful Yacht-Master for a friend visiting from the US, and the whole thing went smoothly from start to finish. Super easy to communicate with, clearly knows his stuff, and the watch was even better in person. Couldn’t recommend him highly enough!
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Polite and professional
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Oliver and the team were very responsive and provided a great service
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I wanted my Rolex Jubilee bracelet tightened & asked for a quote, they came back with a price of £1200! This normally cot around the £200.00 mark with my best price coming in at £180 but it made me laugh.
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Oliver and the team offered a quick and efficient service for my valuation. Highly recommended.
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Polite and professional
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It was the first time, but it was excellent thanks for everything
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Charlie gave great service and helped me finalise a watch and in the end even found me a better one than I originally seen online. Would highly recommend
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Arif was a pleasure to do business with. I turned up on the off chance and saw a couple of watches I liked and he had no problem with helping me decide and allowing me to try them on with no pressurising at all. I came back the following day and purchased the watch I will defo be seeing these guys again in the future and would recommend trusting this company with your purchase
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Charlie and Arif were great from start to finish and provided all of the information that I asked for to make the process seamless. The watch arrived discretely and promptly, Would highly recommend
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Had a specific watch in mind and sought advise from Our
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Door to door professional services. Early to follow process. Great result, thank you.
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charlie is the main man made me feel at home very good service and a super nice guy
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Visited the store to have a link removed on my tag… Very quick and efficient service! Thanks again Charlie.
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I received my watch valuation very promptly. Thank you Luxe Watches.
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Quick battery change on my ladies Chopard sport watch at a good price 🙂
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With significant regret, I cannot recommend this company based on my recent purchase experience. The conduct of the store management and the condition of the product were highly unsatisfactory. Product Misrepresentation I purchased a watch for 23,000 having been advised that it was in "immaculate condition." However, upon closer inspection shortly after leaving the store, a noticeable dent was discovered on the bezel. The existence of this defect was not disclosed at the time of purchase, leading me to conclude that the item was misrepresented regarding its actual condition. Unprofessional Sales Tactics My initial budget for this investment watch was 15,000. I was strongly pressured by the sales team to exceed this limit and purchase the 23,000 watch, primarily by emphasizing its superior "investment" value. This heavy sales pressure, combined with the subsequent discovery of a defect, has left me feeling misled. Refusal of Resolution and Conflicting Policies Within 12 hours of the purchase, I contacted the store to report the issue. The Store Manager, Arif, refused to offer a full return, citing a strict "no returns" policy. This stance is in direct contradiction to the 14-day return period explicitly advertised on the company's own website. The manager's subsequent conduct, including arrogance during phone calls, refusal to admit me to the store, and threatening to call the police when I arrived to seek a resolution, was entirely unprofessional and unacceptable. I w…
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These are awful people to deal with! DO NOT BUY FROM THEM!! Went there to have a look, ended up buying one, and they said the watch I bought was in “pristine” condition. Upon buying the watch and leaving the store I had a look at it and it was damaged which I couldn’t see in store. So I rang them and wanted to speak to someone about this, and they was extremely rude saying you won’t get your money back. So I said I’ll pop down store and see what can be done, went down there and they refused me entry into the store and threatened to call the police on me. They sold me a watch for 23k as “pristine” condition even though there was a dent in the case that I couldn’t see from them holding the watch. And I would expect they treat customers a lot better than this and not refuse them into store and threaten to call police!! Stay clear of them!
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Not impressed at all I ordered a watch via Chorno24 and they did not deliver. I called thwm so many times and the service and lack of foĺlow up was so bad I'm having to go through reclaiming over 18k fron an escrow account. I would suggest you avoid.
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Awful place full of con artists. Especially arif! He thinks he is smart because he went to university. Boy needs his p45. Matters taken further see you in court rude man with a big ego. Takes peoples money and then give improper service trading standards and media will here about this story. Honestly this company is a joke they delete there negative reviews.
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Just bought a Patek from Arif at Luxe watches. The quality and service was nothing short of 5 star. There was no hard sell at any point. All of the information I needed was at hand and it was provided to me without even having to ask. They have a range of watches and jewellery to choose from and I’m sure they could find the item you are looking for if they didn't have it in stock. I ended up purchasing a beautiful pair of diamond earrings from them too for my wife’s birthday. All in all I can’t rate them high enough. Well worth a visit on line or in store!!
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10/10 experience yet again! Charlie always goes above and beyond to help me. This is by far the best watch seller in London and Essex.
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Went to collect my refurbished 2018 Yachtmaster and whilst there mu husbands watch was a bit loose, so Oliver removed a link there and then. The Yachtmaster came out like brand new - Excellent Service
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Just awful!! Arif is rude, obnoxious and if you’re ever sold a watch being advertised as immaculate and you later notice there is damage or you feel you were coerced into a sale they will not give you the time of day! Refused a refund and wouldn’t even allow me in the store! I honestly cannot believe it! This whole situation is just morally wrong! And this is not just going to disappear, ignoring this will not work! Face your unprofessional responsibilities and do right! This is only going to get worse for you Arif. The advice we’ve currently been given is to try resolve this but as we are being ignored, we are to boycott and defame, next stage litigation, this is not going away.
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Charlie is a great guy who knows a lot about watches. Great place and beautiful watches
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With significant regret, I cannot recommend this company based on my recent purchase experience. The conduct of the store management and the condition of the product were highly unsatisfactory. Product Misrepresentation I purchased a watch for 23,000 having been advised that it was in "immaculate condition." However, upon closer inspection shortly after leaving the store, a noticeable dent was discovered on the bezel. The existence of this defect was not disclosed at the time of purchase, leading me to conclude that the item was misrepresented regarding its actual condition. Unprofessional Sales Tactics My initial budget for this investment watch was 15,000. I was strongly pressured by the sales team to exceed this limit and purchase the 23,000 watch, primarily by emphasizing its superior "investment" value. This heavy sales pressure, combined with the subsequent discovery of a defect, has left me feeling misled. Refusal of Resolution and Conflicting Policies Within 12 hours of the purchase, I contacted the store to report the issue. The Store Manager, Arif, refused to offer a full return, citing a strict "no returns" policy. This stance is in direct contradiction to the 14-day return period explicitly advertised on the company's own website. The manager's subsequent conduct, including arrogance during phone calls, refusal to admit me to the store, and threatening to call the police when I arrived to seek a resolution, was entirely unprofessional and unacceptable. I w…
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With significant regret, I cannot recommend this company based on my recent purchase experience. The conduct of the store management and the condition of the product were highly unsatisfactory. Product Misrepresentation I purchased a watch for 23,000 having been advised that it was in "immaculate condition." However, upon closer inspection shortly after leaving the store, a noticeable dent was discovered on the bezel. The existence of this defect was not disclosed at the time of purchase, leading me to conclude that the item was misrepresented regarding its actual condition. Unprofessional Sales Tactics My initial budget for this investment watch was 15,000. I was strongly pressured by the sales team to exceed this limit and purchase the 23,000 watch, primarily by emphasizing its superior "investment" value. This heavy sales pressure, combined with the subsequent discovery of a defect, has left me feeling misled. Refusal of Resolution and Conflicting Policies Within 12 hours of the purchase, I contacted the store to report the issue. The Store Manager, Arif, refused to offer a full return, citing a strict "no returns" policy. This stance is in direct contradiction to the 14-day return period explicitly advertised on the company's own website. The manager's subsequent conduct, including arrogance during phone calls, refusal to admit me to the store, and threatening to call the police when I arrived to seek a resolution, was entirely unprofessional and unacceptable. I w…
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Charlie was personable and engaging it’s not just about selling. Knowledgeable about all watches and will be visiting again.
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Absolutely fantastic communication They really stepped up the game to get me what I wanted at the price I wanted to pay Items arrived the following day double boxed and packed well with tracking through out Items arrived as in the pictures and description if not better 😁
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Nice people but make sure everything is working properly before you part with your money. Sold me a watch that went wrong twice within the first 10 days - gave me an exchange but wasn’t willing to offer refund - considering the money involved really not good enough - Next give a refund without a second thought so not sure why Luxe don’t think they should offer the same service - especially on faulty goods
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Dealt with Oliver regarding a watch valuation for a limited edition piece. Some initial confusion over the rarity of the watch, but communication was excellent and I received a speedy delivery of the valuation.
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Once we receive your watch, our experienced service managers will carry out an inspection of your timepiece
Your dedicated service manager will contact you to confirm what work is required with an exact price
If you are happy to proceed, our service manager will begin the agreed work to your watch.
Once your watch has been repaired, you can either come in store to collect it or we can securely send it to you. We will also provide a 12 month warranty, covering all the work which we have carried out.
You can either bring your timepiece to our boutique in Essex, or arrange to have your item sent to us. Let us know you are sending us your watch by contacting us today. When you take a watch for servicing, it is important that the original manufacturer’s procedures are followed precisely. At Luxe Watches, we know that every watch is special to its owner, and we take utmost care and professionalism in every servicing job we undertake.
Book in your luxury watch serviceThe majority of our servicing and repair work is on watches from the following manufacturers:
However, we are not limited by this and would be happy to give you a quote for any watch you are interested in having serviced.
Because of natural wear and tear and the loss of power in the movement, we recommend a luxury watch is serviced every five years. Some professionals offer different advice, and may suggest a service every three years.
During a watch service, the watch is carefully disassembled with specialist tools, parts are individually cleaned or replaced if needed, then the watch is reassembled. The watch is tested thoroughly before it is returned.
Our full service and health check includes timekeeping tests, waterproofing, resealing, battery replacement, strap changes and cleaning of individual parts.
It depends on the complexity of the work. A battery replacement might be turned around by our workshop in 24 hours. A full watch service can take several hours of expert labour over several days, plus a testing period to ensure the watch is keeping accurate time. Depending on the current workload of the workshop, complex services may take multiple weeks to complete. Please contact us for an estimated time to completion.
Prices for a replacement for a single component might be as little as £20 for a battery or £75 for watch glass. A full service or service and polish will be several hundred pounds, due to the costs of specialist labour, equipment and replacement parts. Read more on our Rolex servicing page.
You will receive a 12 month warranty following any Rolex servicing or repairs from Luxe Watches.The warranty ensures our fully comprehensive repair and service options are available for an additional 2 years, should they be required. For more information on Rolex repairs and service costs, give us a call on 0203 397 1596.
Servicing a watch involves the disassembly of the timepiece, which is a very complex and sensitive item. You should not attempt maintenance without the help of a trained professional.
However, cleaning your watch is something you can do at home and will help maintain your watch’s condition and beauty. Follow our guide on how to clean your watch at home.
Luxe Watches is not affiliated with Rolex or any other Luxury Watch Brand. We are an online independent luxury watch retailer that specializes in Classic & Contemporary, Unworn & Pre-Owned luxury watches from the finest brands.
